Head of Operations (Americas) / Senior Vice President
Mark joined Alexander Mann Solutions in London in 1997 and is currently SVP/Head of Operations, responsible for middle and back office operational delivery as well as facilities, procurement, risk and implementation ownership across the America's. Over the last 18 years he has enjoyed a career with Alexander Mann Solutions spanning multiple disciplines and functions. Mark relocated to the United States in 2013 to help drive growth in the Americas, and established the “best places to work” award winning North American on-shore Global Client Service Centre. The second longest serving employee, behind only the CEO and founder, Mark has successfully built and operationally been accountable for significant multi-disciplined global accounts spanning Asia, Europe and Americas; developing relationships; leadership; risk & compliance; and driving business growth through operational excellence. Three words that Mark feels best describe him are: Trustworthy, Focused and Empowering.
Mark has 19 years of Resourcing/Talent Acquisition experience which allows him to be an effective operations leader with an extensive in-depth knowledge of the Talent Acquisition/Recruitment Process Outsourcing industry. A subject matter expert for Contingent Workforce Solutions (CWS), he also has extensive experience of shared services having established and built multiple shared service Centers of Excellence across both the United Kingdom and United States for Alexander Mann Solutions. Mark has a BSc (Hon) Applied Geology from University of Southampton UK and is PRINCE Project Management Certified.
Having travelled extensively around the world and spending a year as a recruiter prior to joining Alexander Mann Solutions, Mark feels fortunate to have been hired into the company at the time of its formation. His experience has grown along with Alexander Mann Solutions impressive growth journey, providing him with a wealth of opportunities and a true grip on the company at a core level.