Client Service Director (Technology, Media & Telecommunications, and Retail)
Kristin has been a part of the Alexander Mann Solutions team since January 2014. She is globally responsible for the overall operations, senior relationship building and delivery of the Technology, Media, Telecommunications and Retail Sector. This includes meeting or exceeding SLA/KPI contract standards, team leadership, resource development, partnership support development and compliance. Kristin ensures Alexander Mann Solutions is always driving continuous improvement, introducing new innovation initiatives and implementing best practices to meet the ever evolving priorities of her partners. Kristin also provides additional support and thought leadership to the Americas region. She is viewed as a trusted partner, strong leader and results driven.Kristin has spent the last 16+ years in the Recruitment Process Outsourcing industry. Some of her achievements include building a large skill virtual workforce of Senior Recruiters, Sourcers and Administrators from 50 to over 60 employees. She launched a large RPO Shared Services group that included Sourcing, Assessment Services, Compliance, Reporting and Internal Resourcing. Kristin also successfully integrated new regions into larger RPO infrastructures and has won numerous awards for her achievements.
Prior to joining Alexander Mann Solutions, Kristin spent the last 15 years at Randstad Sourceright where she was most recently the Vice President of Client Services over the Midwest Region of the US and Canada. Other roles include leading a Virtual Recruitment Team, Vice President of RPO Operations and Shared Services. Kristin joined Alexander Mann Solutions for the opportunity to build the Americas region and to work for an expanding global organization with an outstanding track record of successful partnerships and delivery. Kristin was drawn to Alexander Mann Solution’s unique culture that focuses on the engagement, development, inspiration and success of their people, clients and candidates. Go back to Our Talent