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Group Director of Operations
John joined Alexander Mann Solutions as COO in 2012 with responsibility for managing operational performance and leading the growth of the Global Client Service Centre capability, which accounts for over half of the total Alexander Mann Solutions workforce. The Centres provide a range of services in support of client delivery. In addition John leads the key support functions of Implementation & Transformation, Business Assurance, Risk and Procurement. John’s direct reports include the Regional Heads of Operations in UK & Ireland, EMEA, the Americas and APAC, as well as the functional heads of the key support functions referenced earlier. John is a member of the Alexander Mann Solutions Executive Team reporting to the CEO.
John is a Fellow of the Chartered Institute of Procurement & Supply (CIPS) and a Board Member of the British Quality Foundation since 2013. John’s career to date has covered a wide range of senior roles in Operations Management, Procurement & Supply Management and Client Relationship Management.
Prior to joining Alexander Mann Solutions, John was Chief Procurement Officer -Director General for Her Majesty’s Government, where he spent six years as a Senior Civil Servant. Prior to that he spent 11 years as a Senior Executive within Accenture, which followed 15 years in the Corporate Travel industry with American Express and Thomas Cook.